A client of Innova Solutions is immediately hiring for aHR Employee Advisor
Position type: Full-time, Contract
Duration: 6 months
Location: Davidson, North Carolina 28036
Summary
Step into a dynamic, people-first role as an HR Employee Advisor, where you become the trusted voice and go-to expert for employees seeking guidance across a wide spectrum of HR services. you will serve as the first point of contact delivering seamless support and meaningful solutions related to Benefits, Payroll, Self-Service tools, Leaves & Absences, Retirement programs, and other corporate initiatives.
Based in Davidson, NC, this role blends on-site collaboration with impactful employee engagement, requiring presence in the office at least four days aweek.
What You'll Own & Deliver
- Act as a frontline HR partner, resolving 35+ daily employee inquiries with efficiency, accuracy, and empathy
- Provide clear, timely, and reliable guidance on HR programs, policies, and systems
- Investigate and resolve queries around eligibility, policies, and employee benefits, ensuring complete issue resolution ideally in the first interaction
- Conduct thoughtful analysis and research to address complex concerns and deliver effective solutions
- Proactively follow through on open cases, ensuring nothing falls through the cracks
- Thrive in a high-volume, fast-paced environment, balancing multiple priorities with ease
- Deliver a customer-first experience, blending service excellence with strong results orientation
- Communicate with clarity, confidence, and professionalism, while making sound decisions
- Accurately document all interactions within the case management system
- Build trust and credibility by guiding employees through challenges with care and expertise
- Maintain flexibility to support various shifts between 8:00 AM - 7:00 PM EST (Monday-Friday)
What You Bring to the Table
- High School Diploma required, associate or bachelor's degree preferred
- 1-2 years of experience in customer service, call center, or employee support environments
- Hands-on experience with Workday (required)
- Strong proficiency in Microsoft Office tools (Word, Excel, Outlook)
- Solid inbound/outbound call handling skills, with excellent phone etiquette
- Familiarity with HR and enterprise systems such as UKG, ADP, ServiceNow, AWS, PeopleSoft is a plus
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Himanshu Kumar
PAY RANGE AND BENEFITS:
Pay Range*: $20.00 - $21.33 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America's Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website :
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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