HR Director, Employee Experience

• Lead the strategy and execution of programs creating an exceptional employee experience across the team member lifecycle
• Oversee employee relations, HR operations, compliance, culture, and engagement
• Partner with business leaders to foster a high-performing, values-driven workplace
• Lead initiatives strengthening organizational culture, manager capability, consistent HR practices, and employee experience from onboarding through offboarding
• Champion Spear's culture and values and translate them into leadership, work, and people-decision expectations
• Lead, mentor, and develop the HR Generalist team
• Advise operational and functional leaders on organizational challenges and complex people decisions
• Support organizational growth and change, including new locations, evolving team structures, joint ventures, and other business initiatives
• Build manager capability through tools, coaching, feedback, performance management, and employee-issue guidance
• Oversee employee relations, investigations, performance management, and conflict resolution
• Ensure consistent onboarding, offboarding, employee transactions, and HR service delivery while improving processes
• Develop and maintain HR policies and practices in compliance with federal, state, and local employment laws
• Lead engagement, recognition, communication, and culture initiatives
• Use data, trends, and employee feedback to evaluate effectiveness and drive process improvement
• Maintain connection with field leaders and team members to translate business insights into HR priorities
• Lead engagement surveys and action planning
• Develop retention, recognition, and employee-experience programs
• Partner with Learning & Development and Talent Acquisition on the employee journey
• Monitor workforce trends and recommend initiatives improving engagement and organizational health
• Support audits, compliance reporting, and employment-related risk mitigation

Requirements

• 8+ years of progressive HR experience, including HR business partnership, employee relations, and HR operations leadership
• Experience supporting a multi-site, distributed, or frontline workforce
• Experience in healthcare, hospitality, retail, fitness, or other service-oriented environments preferred
• Experience in a high-growth or scaling organization
• Track record of building and evolving HR practices, processes, and infrastructure as the business grows
• Strong knowledge of employment law and HR compliance
• Strong business acumen and ability to translate operational priorities into practical people solutions
• Experience coaching HR teams and operational leaders
• Experience managing complex employee relations matters
• Ability to build scalable HR programs and improve employee experience
• Excellent communication, influence, relationship-building, and change-management skills
• Data-driven ability to translate workforce insights into action
• Commitment to an engaging, inclusive, high-performing workplace
• Curious, proactive, and solutions-oriented mindset

Core Competencies

Demonstrates extensive HR leadership with a focus on employee experience, compliance, and organizational culture. Proven ability to develop scalable HR programs and drive engagement through data-driven insights and strategic partnerships.

Highest-signal resume keywords

• 8+ Years Of Progressive HR Experience
• Employee Relations Management
• HR Operations Leadership
• Strong Knowledge Of Employment Law
• Data-Driven Decision Making

ATS Optimization Keywords

Hard Skills

• HR Business Partnership
• Performance Management
• Onboarding And Offboarding Processes
• HR Policy Development
• Conflict Resolution
• Change Management
• Employee Experience Improvement
• Engagement Survey Administration
• Compliance Reporting
• Workforce Trend Analysis

Soft Skills

• Excellent Communication
• Influence And Relationship Building
• Coaching And Mentoring
• Curious And Proactive Mindset
• Solutions-Oriented Approach

Industry Keywords

• Healthcare
• Hospitality
• Retail
• Fitness
• Service-Oriented Environments
• High-Growth Organizations
• Organizational Culture
• Employee Engagement
• HR Compliance
• Multi-Site Workforce