HR Director Call Center Operations

Leading a dedicated team remotely, the full-time HR Director of Call Center Operations will oversee people operations across a multi-site US call center network, focusing on employee retention, compliance, and operational performance. Key responsibilities Serve as the primary HR strategic partner to Call Center Site Directors and Operations Managers, coaching on employee engagement and retention strategies Lead and mentor a distributed team of HR Partners, establishing standard operating procedures for consistent support across shifts Manage the end-to-end talent acquisition strategy for high-volume call center hiring, ensuring timely fulfillment of staffing needs Required qualifications 10+ years of progressive HR experience in high-volume operational environments such as call centers or customer care operations Demonstrated experience in managing and developing HR Partners and Talent Acquisition professionals Strong subject-matter expertise in employee relations and multi-state wage-and-hour compliance Ability to analyze turnover metrics and implement effective retention strategies Experience in technology-enabled sales or performance marketing is a plus