HR Content Strategy Consultant

• Total Rewards and Benefits Department (Health, retirement, compensation)
• experience with Content strategy
• Centralize functions and support All the employees
• Managing the workstreams and departments
• Exp work with total rewards, employee relations
• 3-5 years of exp, and some project management exp
• Exp with Project Management tools, MS project, Excel or similar - No need to have PMP
• Manage Internet portal content and online content - no need to develop content
• Manage the campaigns, Airline content campaigns
• Involve in all stakeholder conversations

Responsibilities:

• Develop and execute content and communication strategies and plans for assigned People functions, including Employee Relations, Employee Rewards, HR Compliance, HR Ops, HRBP, People Systems, Total Rewards, and other People initiatives
• Serve as the primary content partner to People leaders and subject matter experts, providing strategic consultation on communication and content planning, usability, and employee experience
• Translate complex, technical, or policy-related People content into clear, employee-centered messaging tailored to intended audiences
• Provide recommendations on communication channels, audience segmentation, timing, and delivery approaches to maximize effectiveness and engagement
• Design and maintain content standards, style guidelines, templates, and governance practices to ensure consistency across People resources
• Develop, edit, and maintain employee-facing content across knowledge bases, intranet sites, employee portals, FAQs, job aids, and other digital platforms
• Evaluate existing content to identify gaps, duplication, outdated information, and opportunities to improve usability, accessibility, and searchability
• Partner with stakeholders to define content priorities, lifecycle management, publishing schedules, and ongoing maintenance activities
• Coordinate content review, approval, and governance processes to ensure accuracy, compliance, and timely publication
• Collaborate with HR Standards teams, Product teams, and Communications partners to ensure content aligns with enterprise standards, business objectives, and employee needs Monitor content effectiveness through employee feedback, usage metrics, and analytics, and recommend continuous improvements
• Ensure consistency in tone, voice, branding, and Employee experience across all People content and communications
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities:

• Knowledge of content and communications strategy, content design, and content governance principles within HR or People environments
• Knowledge of communication channels, audience segmentation, and employee engagement principles and best practices for creating intuitive, user-centered content
• Knowledge of People programs and functions, including Employee Relations, Employee Rewards, HR Compliance, HR Ops, HRBP, People Systems, Total Rewards, and other People initiatives
• Skill in applying content design principles that improve readability, usability, accessibility, and discoverability
• Skill in managing multiple content initiatives, priorities, publishing schedules, and stakeholder expectations
• Skill in using content analytics and employee feedback to continuously improve content effectiveness
• Skill in content development, editing, storytelling, and message refinement across multiple communication formats
• Ability to establish and maintain content standards, governance practices, and editorial consistency across People resources
• Ability to influence stakeholders on content strategy, organization, and employee experience best practices
• Ability to balance business objectives, compliance requirements, and employee needs when developing content
• Ability to ensure accuracy, consistency, and quality across all employee-facing content and knowledge resources
• Ability to support content and communications strategies that improve employee understanding, self-service, and engagement

Education Required:

• High School Diploma or GED

Experience:

• Advanced-level experience, seasoned and specialized knowledge in: Content strategy, content design, technical writing, knowledge management, or HR/People content development
• Internal communications, People/HR communications, employee engagement, or organizational communications
• Managing content across intranet platforms, employee portals, email communications, or related communication channels