HPC Program Coordinator, Mass Save RTS ProgramAbode manages the residential portion of the Mass Save® program, helping ensure efficient operations and consistent contractor compliance with program standards. The Program Coordinator supports the HPC Account Management team by serving as a key point of contact for contractors, customers, and internal staff.
The role provides guidance on program requirements and helps maintain clear, responsive communication across stakeholders. This position works directly with Home Performance Contractors to help ensure projects are processed correctly and contractors remain compliant with program rules and guidelines. This is an excellent opportunity for someone eager to apply strong communication, analytical, and project management skills to advance decarbonization efforts.Reporting to the Program Manager and partnering closely with the Mass Save RTS team, this role may include the following responsibilities:Manage and respond to customer and contractor inquiries by email and phone Create, maintain, and resolve customer and contractor cases/issuesMaintain response-time standards and document resolutionsSupport contractor compliance Process annual participation agreements and confirm complianceReview contractor certifications regularly and follow up on renewalsUpdate and maintain relevant databases and resourcesTrack Advisor and Crew Lead information for software accessReview and approve Marketing pieces submitted by HPCs.Provide administrative and documentation support to program staff Collaborate daily with the program team and stakeholdersHelp develop program materials and collateralPrepare reports for internal and external stakeholders Track, summarize, and analyze KPIs and other program dataAttend contractor-facing meetings as neededSupport monthly reporting requirementsContribute to program improvement and growth Adapt to evolving program needsWork with stakeholders to improve program deliveryContinue building technical and program knowledgeStrong candidates will bring most of the following skills and experience:Bachelor's degree or 4+ years of relevant experienceInterest in sustainability, building science, or climate workExperience in a fast-paced office environment in project management or communicationsStrong proficiency with Microsoft tools and comfort learning new softwareStrong written and verbal communication skillsCalm, steady approach to working with people from a wide range of backgrounds and needsAdaptable, collaborative team player with a positive attitudeSelf-starter who can manage competing priorities and changing schedules effectivelyThe following skills and experience are preferred:Mass Save experience and knowledge (highly preferred)Heat pump knowledgeThe following skills and experience are a plus:Experience training or educating othersExperience with customer relationship management software such as SalesforceFluency in Spanish or PortugueseThis is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode's Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~30 paid days off).To apply, please visit to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.