Housing Services Program AssistantThe Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.Key Role ResponsibilitiesAccurately collects, compiles and enters data into and from a variety of sources and submits timely reportsCorresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signingsCompletes documentation and coordinates with various funders in the administration of rental subsidy paymentsResearch and resolves rent payment and other housing-related issuesProvide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.Develops tracking systems that capture data on the agency's housing portfolio and provides regular updatesKey Agency ResponsibilitiesModels and reinforces the Health Care for the Homeless "core values" of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the HomelessPerforms other duties on an as-needed basisProtects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulationsFormal Education and TrainingAssociate's degree or higher, required.Personal vehicle and valid Maryland driver's license, requiredExperienceExperience with bookkeeping and accounting processesProficiency with automated systems and willingness and ability to learn new software packagesSkillsWillingness to adopt Harm Reduction and Housing First principles and apply them to work with clientsDemonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providersAbility to be flexible and work as part of an interdisciplinary teamAbility to work independently, with initiative and handle multiple priorities and tasksExcellent customer service, with the ability to clearly communicate verbally and in writingAbility to work in sensitive situations and maintain confidentialityCapacity to tolerate frequent interruptionsApproaches change with a positive, open-minded attitudeAble to work with ill, disabled, emotionally upset, and sometimes hostile clientsWhy Join Us?Be part of a mission-driven team committed to racial equity, social justice, and community wellness.Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.Receive training and support to grow in your advocacy and peer work.Help shape the future of housing and recovery services in Baltimore.Join us in advancing health equity and delivering exceptional care to our community's most underserved populations.
Apply today to be a part of something bigger.Health Care for the Homeless is an equal opportunity employer.Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.We use the E-Verify system to confirm employment eligibility in accordance with federal law.