Housing Court Processing Team Supervisor
The Family Independence Administration (FIA) Housing Court Processing Team is recruiting for one (1) Associate Benefits Opportunity Specialist 1, to function as Housing Court Processing Team Supervisor, who will:
- Supervise a team of BOS workers who handle the entire application process for all new applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case reopens which have been closed regardless of date; and one-shot deals.
- Assign application to staff, review application recommendations and sign off on all benefits as well as case entries.
- Prepare daily and weekly statistical reports on work performed as well as monthly audits.
- Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
- Conduct team conferences and instruct new staff members on general policy and procedures of the FIA Housing Court Processing Team.
- Facilitate the workflow of the team in handling emergency and special problems situations such as dispossesses and maintains cooperative relationships with housing and social agencies in the community and other agencies related to the objectives of the unit.
- Supervise staff that interview and correspond with homebound clients.
- Attend and participates in administrative conferences and other staff meetings.
- Supervise a team of BOS who provide quick service for those clients who walk-in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
- Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefit Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.
Hours/Shift: 9:00am - 5:00pm ASSOCIATE BENEFITS OPPORTUNITY - 56316
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: a) client services. b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming. 2. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or 3. A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above. 4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.