Hotel Support Specialist

Working remotely on a full-time hourly basis, the Hotel Support Specialist will assist the Program Operations team by monitoring hotel performance, providing resources for enrollment, and facilitating training initiatives to enhance operational efficiency. Key responsibilities: Monitor hotel progress toward Key Performance Indicators (KPIs) Provide hotels with key resources and best practices for World of Hyatt benefit delivery Liaise with hotel operations to identify operational gaps and implement training initiatives Required qualifications: Knowledge of the World of Hyatt program is required Experience in hotel operations is required Preferred experience with GESA training and ServiceNow Proficiency in Microsoft Suite applications is preferred Familiarity with Hyatt operating systems and tools is preferred