This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Summary
Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.
Job Duties
- Interviews, selects & train associates
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements Baywood & Brand promotional programs and procedures
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of supplies, placing orders in a timely manner.
- Communicates with other departments, therefore promoting a seamless operation.
- Ensures that all equipment is maintained properly. Routinely inspects equipment
- Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
- Administers disciplinary action, following company guidelines
- Administers performance appraisals
- Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
- Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
- Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
- Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
- Participates in safety initiatives and is an integral part of the Safety Committee
- Completes incident reports, taking appropriate action. Notifies appropriate parties
- Performs role of Manager on Duty as needed
- Participates in the BEAR activities and other company sponsored community service & fundraising events
- Additional duties may be added at any time at the discretion of management
HOTEL PROFITABILITY:
- Maintains a clean and orderly work area free of hazards.
- Maintains adequate inventory of tools and supplies for maximum employee productivity.
- Monitors actual departmental cost by forecasting and comparing forecast to actual.
- Performs special assignments as requested.
- Participates in the MOD program.
- Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.
- Ensures implementation of an ongoing energy conservation program.
ASSET MANAGEMENT:
- Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.
- Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.
- Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.
PRODUCT QUALITY/GUEST SATISFACTION:
- Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.
- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
- Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.
- Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.
- Additional duties may be added at any time at the discretion of management.