Hotel Front Office Manager

Hotel Front Office ManagerWe are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.

Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.ResponsibilitiesEnsure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customers requestsTroubleshoot emergenciesMonitor stock and order office suppliesEnsure proper mail distributionPrepare and monitor office budgetKeep updated records of office expenses and costsEnsure company's policies and security requirements are metRequirementsProven work experience as a Front desk manager or Reception managerHands on experience with office machines (e.g. fax machines and printers)Thorough knowledge of customer service, office management and basic bookkeeping proceduresProficiency in English (oral and written)Solid knowledge of MS Office, particularly Excel and WordExcellent communication and people skillsGood organizational and multitasking abilitiesProblem-solving skillsHigh School diploma; additional certification is a plus