Host Manager Job Description
Role Overview
The Host Manager is the face of Lark’s hospitality and the primary architect of our guest's first impression. Hourly + sick day and personal time
Key Responsibilities
1. Floor Leadership & Service (Shift Work)
- Host Operations: primary host, greeting guests warmly, managing the waitlist, answering the phone and the answering service plus coordinating seating to ensure optimal dining room flow.
- Reservation Management: Oversee the reservation system (e.g., OpenTable/Resy), balancing walk-ins with bookings to maximize cover counts without overwhelming the kitchen.
- Conflict Resolution: Act as the first point of contact for guest concerns at the door, resolving wait-time or seating issues with grace and professionalism.
Qualifications & Skills
- Experience: 1+ years of hosting experience in a high-volume environment; prior supervisory or "Lead Host" experience preferred.
- Tech Savvy: Proficiency in restaurant management software and reservation platforms.
- Communication: Exceptional verbal skills for interacting with guests and coordinating between the Front of House (FOH) and Back of House (BOH).