Host

Role Summary:

The Host is the first and last person guests see, managing the door, reservations, waitlist, and seating so the dining room runs smoothly.

• Greet and seat guests warmly, and thank them as they leave
• Answer phones; take and manage reservations and the waitlist in reservation system
• Give accurate wait-time quotes and keep waiting guests informed
• Rotate seating fairly among server sections and track table turns
• Keep the entrance, menus, and host stand clean and stocked
• Handle takeout pickups and help bus or set tables when busy

• No experience required; on-the-job training provided
• Friendly, organized, and calm with a crowd
• Comfortable with phones, tablets, and reservation software

• Stand and walk for extended periods; lift up to 20 lbs

This is a tipped position. Big Trouble takes a tip credit under the New York Hospitality Industry Wage Order (12 NYCRR Part 146), so part of the minimum wage is met through tips.

• Your cash wage plus tips must equal at least the full minimum wage every week. If they fall short, (Restaurant Name) pays the difference.
• On any day you spend more than 2 hours, or more than 20% of your shift, on non-tipped work, you will be paid the full minimum wage for that day.
• You keep all tips you receive, apart from participation in the restaurant's written tip-sharing or tip-pooling policy. Managers and owners do not share in tips.
• Before you start, you will receive written notice of your pay rate, the tip credit, and your regular payday.

Big Trouble is an equal opportunity employer.