Host

Host/Hostess PositionThe Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests' overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.Essential Functions Statement(s)Maintain proper grooming and uniform standardsGreet guests with a genuine welcome while making a fantastic first impressionDeliver genuine hospitality to and establish emotional connections with our guestsContribute to the overall teamwork and success of the restaurantCommunicate effectively with guests and team membersAssist guests to their tables while engaging in polite conversation and delivering a great experienceAnswer the telephones and take requests for reservations accuratelyTake orders, in person or over the telephone, for takeout orders and packages to go food accuratelyUpdate table availability and manage dining room effectively using the table management systemHandle guest complaints professionally and alert a manager immediatelyCommunicate with managers and servers regarding table availability, key table updates, or special requests made by guestsFollow up with guests about their meal and dining experience to ensure great guest satisfactionMaintain high level of cleanliness and sanitationDemonstrate professional and gracious demeanor at all timesPerform all opening, running, and closing duties accuratelyPerform any job function requested by the management teamCompetency Statement(s)Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needsAttention to Detail – Diligently attends to details and pursues quality in accomplishing tasksCommunication – Listens to others and communicates in an effective mannerConfidence – A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalfCustomer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team membersInitiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situationsProblem Solving – Resolves difficult or complicated challengesTeamwork – Promotes cooperation and commitment within a team to achieve goals and deliverablesSkills & AbilitiesEducation: High School; able to communicate (speak, read, and write) in EnglishExperience: Previous hospitality experience is preferredComputer Skills: N/ACertificates & Licenses: N/AOther Requirements: N/A