Hospitality Parking Manager

The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

Responsible for the financial, operational, safety and service-related success at their hotel. Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff. Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. Resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads. Ensure LAZ internal stand-up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads. Management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. Identify high potential employees to support the organization's continued growth, both within your region and outside. Ensure all safety initiatives from the National Safety & Training and Hospitality teams are rolled out to new and existing employees. Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s). Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. Responsible for ensuring LHIST data is entered daily and accurately. Responsible for financial management of location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. Daily, weekly, monthly, and annual financial and operational reports as required. Assist with the monitoring, review, and analysis of the market rate structures. Responsible for payroll processing; collaborate with the local payroll department to ensure pay data is completed properly; Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) Previous supervisory or management experience is preferred. Previous experience working in a fast-paced environment with high customer expectations. Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Ability to seek improvement and create an environment of idea sharing and creative problem solving. Strong customer service skills and abilities. Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to interpret policies, procedures, and standard business practices. Bachelor's Degree desired and/or equivalent work experience.

Ability to bend, stoop, squat and lift frequently throughout a shift.

Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. LAZ Parking participates in E-Verify.