Operations ManagerThe Operations Manager is responsible for overseeing the day-to-day operations of a growing home care branch supporting approximately 60 personal care clients. This role partners closely with clinical leadership and administrative staff to ensure operational excellence across intake, scheduling, staffing, authorization workflows, caregiver support, compliance, and service delivery.This role requires a highly autonomous and hands-on leader who can effectively manage competing priorities, improve operational workflows, support a newer team, and help drive census growth while maintaining quality care and client satisfaction.Operational LeadershipOversee daily home care operations including intake, scheduling, staffing, authorizations, caregiver support, and service deliveryImplement and improve workflows between intake, authorization, scheduling, and clinical operationsEnsure operational processes are organized, efficient, and compliantMonitor billable hours, scheduling efficiency, and SOC-related operational metricsHelp drive branch growth while maintaining high-quality client care and service deliveryTeam Leadership & DevelopmentLead and support administrative office staff and field caregiversAssist with onboarding, cross-training, coaching, and performance managementHelp stabilize and strengthen a newer team environment through accountability, communication, and operational structurePartner with HR and recruiting on staffing needs and onboarding supportCompliance & Quality OversightEnsure compliance with state regulations, EVV requirements, payer expectations, and company policiesSupport visit verification and operational quality assurance activitiesAssist with operational audits, process improvement initiatives, and issue resolutionPartner closely with clinical leadership to ensure continuity of care and operational readinessRelationship Management & GrowthSupport relationships with referral sources, community partners, and payersCollaborate with leadership to support census growth and operational goalsAssist with integration efforts, process improvements, and branch development initiatives as neededQualificationsHigh School Diploma or GED required; Bachelor's Degree preferredMinimum of five (5) years of leadership or operational management experience, preferably in home care, healthcare, or a related settingStrong understanding of Medicaid home care operations and regulations preferredExperience leading teams through operational change, growth, or stabilization strongly preferredStrong organizational, communication, and multitasking skillsAbility to work independently and lead with minimal oversightStrong problem-solving skills and ability to prioritize in fast-paced environmentsIntermediate to advanced Microsoft Office skills, especially ExcelRN background preferred, but not requiredWhat We OfferCompetitive compensation packageMedical, dental, and vision benefitsPaid time off and paid holidays401(k) programSupportive leadership and collaborative cultureCareer growth and development opportunitiesThe opportunity to make a meaningful impact within a growing organizationIf you're a strong operational leader who enjoys building teams, improving processes, solving challenges, and helping drive meaningful growth, we'd love to connect with you.Apply today to join the PurposeCare team!At PurposeCare, we are passionate about bringing healthcare home while improving the quality of life for the patients and families we serve. We are currently seeking a driven, operationally strong leader to join our growing team as an Operations Manager in Columbus, Ohio.This is an exciting opportunity for someone who enjoys building structure, improving processes, leading teams through change, and helping stabilize and grow a branch.
The ideal candidate is energized by challenges, thrives in fast-paced environments, and takes pride in creating operational consistency and accountability.