Homecare Operations Coordinator

Position Overview

A leading Homecare provider is seeking proactive and high-energy Staffing Operations Coordinator to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services.

This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs
• Coordinate start-of-care scheduling for new patients
• Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
• Maintain accurate scheduling records, case notes, and service documentation
• Communicate scheduling updates with caregivers, patients, families, and internal team members
• Serve as a liaison between patients, caregivers, nurses, and administrative staff
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
• Escalate clinical concerns or complex scheduling issues to the appropriate team
• Ensure scheduling activities comply with agency policies and payer guidelines

Qualifications

• High school diploma or equivalent required
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Consistent attention to detail and ability to work independently
• Proficiency with Microsoft Office 365 and general computer applications
• Minimum typing speed of 40 WPM
• Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
• Experience in Homecare or related healthcare field preferred
• Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
• Reliable attendance, flexibility to work overtime and dependable transportation are required

Compensation & Benefits

• $25–$30+ per hour + bonus (based on performance)
• Full-time employment in Williamsburg NY
• Opportunities for professional growth and career advancement
• Supportive and collaborative office environment