Homebuyer Experience Manager.

Summary

The HomebuyerExperienceManager ownscdcb'shomebuyer pipelinefrom first contact through closing, executes the operational backbone ofhome sales, and serves as the day-to-day interface tocdcb'smarketingengineforhome-sales promotionunder the direction of the Chief Strategy Officer. The position sits within the Office of the CSO — outside the Homeownership and Lending functions — to provide independent quality control over the end-to-end client experience and an objective operational view of pipeline performance. The role has three integrated functions: (1) shepherding each homebuyer-pathway client through thecdcbpurchase process — first touch, application, counseling handoffs, contract, and closing; (2) executing the underlying sales operations that move inventory — tracking units, managing listings and open houses, generating sales intelligence, and coordinating employer outreach tied to current inventory; and (3) recommending home-sales promotion priorities to the CSO and executing approved priorities with the marketingengine.

Essential Duties and Responsibilities

Home Sales Operations

• Track new homes coming online across allcdcbplatforms (subdivisions,DreamBuild, infill/colonia lots); prioritize units for sale; manage unit-level readiness from completion through closing.

• Schedule and coordinate open houses, manage internal listings, and ensure homes are market-ready (signage, lockboxes, photography coordination).

• Track showing activity, buyer feedback, and unit-level interest signals.

Homebuyer Pipeline Management & Client Experience QC

• Serve as the named point of accountability for every prospective buyer entering the home sales pipeline, from first interaction at an open house, employer presentation, or application through closing.

• Maintain an active, named pipeline of homebuyer-pathway clients with current stage, next action, and owneridentifiedfor each.

• Coordinate handoffs to and from Homeownership Counseling, ensuring no client falls between stages and that documentation, eligibility status, and timeline expectations are clear at each transition.

• Coordinate with the Chief Lending Officer's team on mortgage application status, loan conditions, and closing schedules for each buyer in the pipeline.

• Monitor the end-to-end client experience as an independent observer;identifypipeline blockages — qualification gaps, documentation delays, counseling backlogs, financing obstacles, communication failures — and report them, with recommendations, to the CSO and to the department leadership accountable for resolution.

• Provide eachbuyera single, consistent point of contact for status, expectations, and next steps throughout thecdcbprocess.

MarketingEngineDirection & Home Sales Promotion

• Develop recommended home-sales promotion priorities for the marketingenginebased on inventory status, days-on-market, and pipeline conditions — including which units, neighborhoods, and product types require active campaigns and at what intensity.

• Submit recommended priorities and home-sales-specific creative direction to the CSO for approval before transmission to the marketingengine.

• Serve as the day-to-day point of contact with the marketingengineon approvedhome-sales work, including campaign execution, creative review, and deliverable tracking.

• Coordinate timing between approved home-sales campaigns andcdcb'sbroader marketingcalendar outreach, advocacy, employer relations, donor communications) to avoid conflicting demands on shared marketing capacity.

• Escalatescopechanges, budget questions, and firm performance issues to the CSO.

Sales Intelligence & Reporting

• Produce the Monthly Sales Ops Input Brief — the primary operational intelligence artifact connecting sales execution to demand-building strategy. The Brief informs the CSO, CLO, and the marketing firm of current inventory status, movement constraints, priority units, time-on-market data, and time-sensitive unitsrequiringtargeted demand campaigns.

• Monitor and report key metrics: days on market by unit, sales velocity by geography and product type, showing-to-contract conversion, pipeline conversion by stage, and absorption rates.

• Translate sales intelligence into actionable promotion recommendations.

Employer & Community Outreach

• Identifyemployers in proximity to current inventory and arrange on-site presentations promotingcdcbproducts, with a focus on homes currently on the market.

• Representcdcbat community events, outreach tables, and presentations tied to homeownership opportunities.

Cross-Functional Coordination

• Operate from the Office of the CSO with structured coordination protocols with the Chief Lending Officer, Homeownership Counseling, Triage, and the marketing firm.

• Maintain organized files and records for the homebuyer pipeline and home sales operations.

Work Schedule

• Standard schedule is Tuesday through Saturday, with Sunday and Monday off, to align with Saturday open houses, showings, and community events while preserving weekday availability for employer presentations, marketing-firm coordination, and pipeline handoffs.

• Some evening hours required for open houses, employer presentations, and community events.

• Other duties as assigned.

Qualifications

Education/Experience

• Minimum 2 years of experience in real estate sales, real estate operations, project management, mortgage origination support, ora relatedfield.

• Direct experience guiding clients through a transaction process (real estate, mortgage, or comparable consumer-facing pipeline)stronglypreferred.

• Experience working with or directing vendor/agency work preferred.

Specialized Skills

• Proficiencyin GIS and Excel (required).

• Experience with real estate listing platforms, MLS, and CRM systems (required).

• Proficiencyin Microsoft Office Suite.

• Working knowledge of mortgage qualification basics and first-time homebuyer programs preferred; familiarity with HOME, CDBG, and LIHTC homebuyer compliancea plus.

Language Ability

• Fluency in English and Spanishrequired.

• Ability to effectively present information and respond to questions from buyers, employers, managers, municipal officials, marketing vendors, and thegeneral public.

Reasoning Ability

• Ability to interpret sales and pipeline data and translate it into clear reports, promotion recommendations, and actionable recommendations.

• Ability to manage a multi-party process across counselors, lenders, builders, buyers, and external marketing vendors with attention to deadlines and documentation.