Home Services General Manager

The General Manager is responsible for the overall growth, profitability, and operational excellence for the Home Services Business Segment of the local Airtron Division. They oversee everything from high-level P&L management to the daily safety and morale of the field operations teams. The goal is simple: maximize revenue and profitability while ensuring every homeowner receives five-star service.

Key Responsibilities

1. Operations & Strategy

• P&L Ownership: Manage the budget, control labor costs, and optimize gross margins to hit monthly and annual EBITDA targets.
• Performance Tracking: Monitor Key Performance Indicators (KPIs) such as technician productivity, install team productivity, average ticket size, replacement opportunity rates by technician, "callback" rates and NPS ratings by Division and by Technician.
• Strategic Growth: Identify new local networking opportunities, or local partnerships to expand the customer base.
• Safety Compliance: Ensure all field operations adhere to OSHA standards and local building codes, drive safety with a strong focus on leading indicators to keep the entire team safe
• Recruitment & Retention: Hire, onboard, and retain top-tier technicians, installers and office staff in a highly competitive labor market.
• Training: Implement ongoing technical and soft-skills training (customer communication, customer etiquette) for field staff.
• Quality Appearance: Ensure all field team members follow the appearance and presentation standards for themselves and their vehicles to maintain the expected standards for the Airtron brand.
• Customer Retention: Resolve high-level escalations and maintain a stellar online reputation (Google Reviews, Yelp, etc.).
• Sales Management: Work with the Sales Leadership and the sales team or lead technicians to improve "in-home" presentation and closing rates.
• Consumer Financing: Provide support training and oversight to ensure sales teams are effectively using consumer financing on all replacement opportunities and monitoring applicable KPIs.
• Marketing Oversight: Partner with marketing teams to establish sufficient marketing budgets and ensure lead flow is consistent and cost-per-lead is sustainable.

Requirements & Qualifications

Feature

Requirement

Experience

5+ years in a leadership role within Home Services or a related blue‑collar industry.

Education

Bachelor’s degree in Business or related field preferred; or equivalent field experience.

Strong ability to read and interpret P&L statements and balance sheets.

Tech Savvy

Proficiency with Field Service Management (FSM) software (e.g., ServiceTitan, Housecall Pro).

Soft Skills

High emotional intelligence, conflict resolution, and "lead-from-the-front" mentality.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Airtron Heating & Air Conditioning is a leading HVAC provider, offering premium installations and essential maintenance plans with a focus on customer satisfaction and professional expertise.

HVAC and Refrigeration Equipment Manufacturing Machinery Manufacturing Manufacturing

Company size 1,001–5,000 employees

Company type Public company Founded 1971

Total funding 0

Momentum

Team growth

Momentum

Team growth

9% in 12 mo

336 employees on LinkedIn

Jan 23 Mar 26

Capital

Funding history

Footprint

Where they work

3021 International Street, Columbus, OH 43228, US 12112 Boardwalk Drive, Suite A, Austin, TX 78729, US 10616 Granite Street, Suite L, Charlotte, NC 28273, US 10440 Olympic Dr, Dallas, Texas 75220, US 5100 Rialto Road, West Chester, OH 75220, US 2485 Belvo Rd, Miamisburg, OH 45342, US 16225 Tomball Pkwy, B-200, Houston, Texas 77064, US 5150 Elmwood Ave, Indianapolis, Indiana 46203, US 5123 Pegasus Ct, Suite K-N, Frederick, Maryland 21704, US 5000 Linbar Dr, Suite 210, Nashville, Tennessee 37211, US 3201 Wellington Ct, Suite 114, Raleigh, North Carolina 27615, US 13718 Lookout Rd, San Antonio, Texas 78233, US 10107 Toebben Dr, Independence, Kentucky 41051, US