Home Improvement Appointment Coordinator

Home Improvement Appointment CoordinatorGreat customer experiences begin with a great first conversation.A homeowner reaches out because something about their bathroom is no longer working for them. It may be outdated, difficult to maintain, or no longer safe and comfortable. Your job is to listen, learn what they need, and help them take the next step.Clearwater Shower Bath is hiring a friendly, dependable Appointment Coordinator to be the first point of contact for homeowners considering a bathroom renovation.

You'll provide helpful information, coordinate an in-home consultation, and make sure every customer feels comfortable and prepared before their appointment.What Your Day Will Look LikeYou'll work from our Clearwater office as part of a supportive, energetic team. Throughout the day, you'll respond to new homeowner inquiries and continue conversations with customers who are still considering their options.Some homeowners will be ready to schedule immediately. Others will have questions or need additional guidance.

You'll adjust your approach, provide a helpful experience, and keep each conversation moving forward.Your Day Will Include:Welcoming new homeowners by phone and textLearning what they want to improve about their bathroomAsking thoughtful questions about their needs and prioritiesExplaining our company and remodeling processCoordinating convenient consultation timesMaking sure everyone involved in the project can attendSending confirmation texts and emailsFollowing up with homeowners who need more timeMaintaining clear and accurate customer recordsHelping the team keep appointments organized and preparedYou'll receive training and coaching to help you understand our process, communicate with confidence, and grow within the position.What We OfferFull-time, W2 employmentHourly pay plus performance incentivesNo cold callingHealth and dental insuranceConsistent scheduleHands-on training and continued supportOpportunities for professional growth and advancementA collaborative, on-site workplaceThis position is based in our Clearwater office and is not remote.You Don't Need to Be a Traditional SalespersonSome of our strongest candidates come from customer service style sales environments, hospitality, retail, reception, call-center, or other people-focused positions.You May Thrive Here If You:Genuinely enjoy talking with and helping peopleMake others feel comfortable and understoodListen carefully and communicate clearlyBring patience and positivity to challenging conversationsCan manage several tasks without losing attention to detailAre comfortable learning new technologyFollow through on your commitmentsAre punctual, consistent, and dependableWelcome feedback and enjoy developing new skillsWant to contribute to a team's successSales or appointment-setting experience is helpful, but it is not the only path into this role. We're willing to train someone with the right personality, work ethic, and desire to grow.Make an Impact From the First CallClearwater Shower Bath is a locally owned bathroom remodeling company serving homeowners throughout the Tampa Bay area. We've built our reputation by providing quality workmanship, keeping our commitments, and treating homeowners the right way.As an Appointment Coordinator, you'll introduce customers to that experience.

The care you put into every conversation helps create better appointments, stronger customer relationships, and successful bathroom projects.*If you're looking for a stable position where you can help people, develop valuable skills, and grow with a successful local company, apply today.Employment is contingent upon successfully completing a pre-employment drug screening and background check. Clearwater Shower Bath is committed to maintaining a safe, healthy, and drug-free workplace.