Home Care Consultant

Guiding families through their initial discussions about in-home care, the full-time hourly Home Care Consultant will manage a high volume of inbound and outbound calls, connecting with potential clients to understand their needs and explain available care solutions in a remote setting. Key responsibilities Manage a steady flow of inbound and outbound calls with potential clients and their families Listen deeply to client needs and match them to the right care solutions Meet or exceed individual and team sales metrics, including call volume and conversion rates Required qualifications 3+ years of phone-based sales or customer service experience (inbound and outbound) Bachelor's degree or equivalent professional experience required Experience in a high-volume call center environment Empathetic communicator with a balance of compassion and sales execution Experience in home care, healthcare, or senior services is a strong plus