Hoa Specialist
Responsibilities include, but are not limited to, the following:
- Handle all aspects of city and municipal violation processing, code enforcement responses, and related compliance matters.
- Update municipal compliance database, as needed.
- Communicate with residents and city and county agencies on a daily basis.
- Utilize exceptional interpersonal skills to develop a strong working relationship with municipal agencies, code enforcement officers, and residents.
- Assist leadership and colleagues as needed; work collaboratively with all team members.
- Provide timely response to all municipal compliance and violation-related requests from internal and external parties.
- Assist with city violation billing, enforcement notices, and general business functions.
- Acquire and maintain knowledge of current state, local, and municipal ordinance statutes, policies, and procedures.
- Manage city violation cases and municipal inspections in markets where applicable.
- Assist with resolving and documenting city and county violations, including attending virtual violation hearings as needed.
- Other activities as assigned by your manager.
Qualifications and experience:
- High school diploma required plus 2+ years of general office or call center experience
- Municipal compliance, city ordinance, or property management experience required.
- Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
- Organized with strong attention to detail
- Demonstrates the ability to take initiative, be independent and a self-starter
- Effective project management skills and able to manage multiple projects and priorities
- Good time-management skills, able to consistently meet goals and deadlines without sacrificing quality
- Exhibits sound judgment and decision-making ability
- Strong interpersonal, oral, and written communication and reading skills
- Able to work effectively under pressure and operate in a fast-paced work environment
The role will require:
- Routine use of standard office equipment and computers
- Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
- That all duties are performed in a professional and safe manner
- Standard workdays are Monday through with occasional evening and weekend overtime hours