Job TitleMonitor system and application changes that have a direct or indirect impact upon SWIFT Services.Forecasts system demands and collaborates with the SWIFT Technical support team to recommend expansion and reconfiguration.Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.).Communicate changes/upgrades to all customers.Follow change and problem management policies.Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within SWIFT Technology Services, other Technology teams or external vendors.As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems, including carrying an on-call pager in a team rotation, which may require non-standard hours occasionally.SkillsExperience with SWIFT messaging interface and SWIFT communication interface (SAA, SAG/SNL, AMH, microgateway).Experience with implementing SWIFT services and infrastructure (FIN, FIN+, InterAct, FileACt).Working knowledge of Routers, VPN, Firewalls, TCP/IP and TLS.Experience with Unix, shell scripting (bash, korn) and Perl.Understanding of various international industry standard (ISO20022, ISO15022, MT and MX standard)Knowledge and understanding of networking and security concepts, including, networking protocols, interoperation with firewalls and load balancers.Knowledge and understanding of technology support: troubleshooting highly complex tiered environments.
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