Citrix / VDI Support AdministratorLooking for an experienced Citrix / VDI Support Administrator to support our IMSWEST Access Team. This position is based in Irvine and is responsible for the deployment and maintenance of Citrix and VDI infrastructure globally.ResponsibilitiesSupport all VDI’s and Users supported by the Access Team. This includes but is not limited to: Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix Store Front, Citrix Netscalers, Vmware vSphere, Nutanix HW and AHV, Wyse Thin Client devices.Be responsible for delivering technology solutions and ensuring stability for a global Citrix/VDI environment.Work across departments to make sure requirements are understood to ensure successful solutions.Work with Vendors to report and resolve issues.Assist in technology evaluationsProvide 24x7 on-call support (on a rotational basis) and is available after-hours to assist with or supervise data center installations or activities (as required)Assist with the development and implementation of standards, procedures and processes for the department.Maintain and update documentation to stay currentSupport infrastructure projectsSupport day to day issues.SkillsConvey information clearly and effectively, verbally and in written format.In-depth experience in implementing and supporting Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix Store Front, Citrix Netscalers, VMware, Nutanix, and Virtual Desktop Infrastructure DeploymentsSupport change control policiesAble to design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training and maintenanceResponsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are metMaintain system documentation, including participation of acceptance testing and validation by business unitsAble to troubleshoot infrastructure problems, perform root cause analysis (RCA), and create supporting documentationMust be Proactive and responsiveEducation & Preferred Qualifications:Minimum 3-5 years’ experience with the administration of Citrix and VMware Enterprise ProductsMinimum 5 years providing Level 1 and Level 2 User SupportMinimum 5 years supporting Desktop Operating SystemsKnowledge and experience with Nutanix hardware and AHV preferredAdditional requirementsExperience with HPE Moonshot a plus3-5 “nice to have” attributes:Excellent communication skillsProblem-solvingAdaptability and flexibilityPositive attitude and enthusiasmTop three must-haves:Technical expertiseAnalytical and problem-solvingCommunication and collaborationSoftware skills is an absolute must have:Must have knowledge of XENAPP and XENDESKTOP 7.6, 7.15 and Up versions –Must know XA/XD build out from scratch to implementation to deploymentMust know MCS and Or PVS VDI provisioning knowledgeMust know any Hypervisor administration, basic cloning, image management and Hypervisor related skillsMust know basic AD skillsMust know basic Windows server 2012, 2016 administration skillsDeveloping automation scripts using PowerShell - a PlusTroubleshooting of VMware ESXi environment - a plusSupport multiple VDI and Desktop deployment/Management within Citrix XenApp & XenDesktop environment - a plusSupport Nutanix AOS/AHV/ESXi - a plusWhat business unit is this supporting?Global Technical ServicesGlobal Business ServicesPIMCOIs it supporting a specific project or initiative?
If so, which one and in what way?IMS West Network Separation.Vulnerability remediation/tech for tech/tech debt retirement.Who will be responsible for interviewing?McClay RobinsonSean McCarthySathyan MenonWhat will the interview process entail (phone screen, face to face, meet with team, how many rounds, etc). What will the interview look like? Is there a test in the interview the candidate should be prepared for?Zoom meeting (face time)3 panel persons interviewSeries of questions regarding background and work experience.There will not be a test, but the candidate will be asked a series of technical questions.Will this position be remote, hybrid, or 5 days onsite?Hybrid (2 days in-office per week): in and around Irvine, CAIf the position is fully remote, do you have a preference on where the contractor is located?
(State/Time zone)?Position is not remoteWhat are the working hours? What time zone?8am – 5pm PSTWill this contractor need their own laptop or will client provide one for them?Contractor will need their own laptopWill there be any training provided or would the need to jump right in first day?We will train the candidate on our current process, and environment. I typically allow about 2-3 weeks of training.Who will be training the new hire?Sean McCarthyWhat type of background would you like this person to have?Ideal background should be Financial firm Information Technology and or Healthcare Information technology with emphasis on IT InfrastructureHow many years experience?At least 5 years of experience.What is the day to day of the person going to look like?
Be specific.Typical Day to Day - Start with Director and Studio monitoring and upkeep the health of the Citrix EnvironmentShould be willing to take, handle and process all Helpdesk (if required) to any type of Escalation level that is Citrix and Access related issuesShould be willing to come to office as required by the client officeWhen will you be interviewing for this position? Please provide specific days/times if possible.As soon as possible. Date and time will depend on the panels availability.