HRO Project ManagerMass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape.
The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.Responsibilities include:Responsible for the overarching management & logistics of HRO Unit HuddlesAttend and participate in weekly huddles; follow up on issues raised and provide updates on standing issuesResponsible for updating weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadershipAnswer in depth questions from leadership about the data, metrics, definitionsCoordinate with technical teams to perform data deep dives as neededAssist with the development and collection of process metricsSupport ongoing unit initiatives and implementationTriage operational issues related to infrastructure (IT, Facilities, etc.)Communicate daily with unit leadershipIdentify opportunities for improvement across units/hospitalsIdentify, catalog and share best practicesAct as a liaison between unit teams, OCMO leadership and Digital teamsPresent analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulate recommendations, and effectively communicate results to non-analytic audiencesConduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiencesUse/s the Mass General Brigham values to govern decisions, actions and behaviors.
These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & CollaborationOther duties and responsibilities as assignedQualifications:Bachelor's or Master's degree in Business, Health Policy, Public Health or related degree preferredFamiliarity with HRO principles preferred0-3 years of experience working with healthcare quality data0-3 years experience in project management or improvementAbility to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys)Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.Knowledge, Skills and Abilities:Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlinesAbility to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organizationPossess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organizationPractical problem-solving abilities, i.e.
the ability to formulate hypotheses, test options and move forward in a fast-paced environmentExcellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.Additional Job Details (if applicable):Remote Type: HybridWork Location: 399 Revolution DriveScheduled Weekly Hours: 40Employee Type: RegularWork Shift: Day (United States of America)Pay Range: $63,648.00 - $92,570.40/AnnualGrade: 6