Helpdesk Technician - GalariaLocation: On-Site at Galleria Client site: 600 Galleria Pkwy STE 1500, Atlanta, GA 30339 Onsite: 6 months CTH This is a temp-to-perm position with the intent to transition to a permanent role after evaluating fit and performance. Standard business hours are 8 AM – 5 PM, with occasional flexibility as needed.Position SummaryWe are seeking a Helpdesk Technician to provide first-level technical support to employees, assisting with hardware, software, and basic network issues. The ideal candidate is reliable, communicates clearly, and is comfortable troubleshooting issues in a Windows and Microsoft 365 environment.Key ResponsibilitiesProvide first-level technical support via phone, email, and in-person for desktops, laptops, mobile devices, printers, and related hardware. Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking. Escalate issues to senior IT staff when necessary, ensuring clear documentation of troubleshooting steps.
Perform password resets, account unlocks, and user onboarding/offboarding tasks. Track and manage tickets using the helpdesk ticketing system. Assist with software installations, updates, and routine maintenance tasks. Set up and configure workstations and peripherals for new hires. Maintain clear, professional communication with end-users and IT team members.Requirements4 years of helpdesk or technical support experience.
Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts. Ability to prioritize and manage multiple tasks efficiently. Strong problem-solving and customer service skills. Excellent verbal and written communication skills. Ability to lift and move computer equipment as needed.
Preferred but not required: Experience with Active Directory user management. Basic knowledge of ticketing systems (e.g., Zendesk, Freshservice, Spiceworks). CompTIA A+ or similar certification.