Help Desk Support TechnicianOur client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.ResponsibilitiesProvide day-to-day Help Desk support for end usersTroubleshoot hardware, software, and peripheral issuesProvision, configure, and deploy laptops and desktop computersInstall, configure, and troubleshoot printersCreate, modify, and maintain user accounts in Active DirectoryRespond to and resolve technical support requests in a timely mannerDocument support activities and maintain accurate recordsDeliver excellent customer service while assisting users with technical issuesQualifications2-4 years of Help Desk or Desktop Support experienceExperience provisioning and configuring Windows laptops and desktopsWorking knowledge of Active Directory, including user account administrationExperience supporting printers and common office hardwareStrong troubleshooting and problem-solving skillsExcellent communication and interpersonal skillsFriendly, professional, and customer-focused approachAbility to work independently and manage multiple prioritiesPreferred QualificationsExperience working in a corporate office environmentFamiliarity with Microsoft Windows operating systems and Microsoft OfficeExposure to ticketing systems is a plus