Job Description
Job Description
Summary
Our client is a leading IT Solutions Company which is in need of a part-time Helpdesk Support Level II contractor.This position will require the individual to come into the office (not remote).A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
* End User assistance related to RingCentral, Microsoft Suite, video conferencing hardware, badge printer system, all the hardware in the building and initial and ongoing TRAINING of team members
* Act as an escalation point for national customer device outages and performance issues.
* Monitors alert systems and take appropriate action as per guidelines.
* Ability to use various messages in an event log to affect repairs.
* Receive escalated service requests requiring enhanced response.
* New User On-boarding
* Network Services and Equipment Installation
* LAN/WAN Installation and Maintenance Support
* Network Hardware Support and Installation
* On-site and after hours Maintenance
* Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
* Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
* History of network and firewall administration (Cisco, Sophos, Sonicwall).
* Strong network, server, and workstation trouble-shooting knowledge.
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
Employment Type: Full time Location: Los Angeles, CA
Job Description
Summary
Our client is a leading IT Solutions Company which is in need of a part-time Helpdesk Support Level II contractor.This position will require the individual to come into the office (not remote).A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
* End User assistance related to RingCentral, Microsoft Suite, video conferencing hardware, badge printer system, all the hardware in the building and initial and ongoing TRAINING of team members
* Act as an escalation point for national customer device outages and performance issues.
* Monitors alert systems and take appropriate action as per guidelines.
* Ability to use various messages in an event log to affect repairs.
* Receive escalated service requests requiring enhanced response.
* New User On-boarding
* Network Services and Equipment Installation
* LAN/WAN Installation and Maintenance Support
* Network Hardware Support and Installation
* On-site and after hours Maintenance
* Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
* Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
* History of network and firewall administration (Cisco, Sophos, Sonicwall).
* Strong network, server, and workstation trouble-shooting knowledge.
* Excellent customer service skills (courteous, tactful, and professional demeanor).
* Excellent written and verbal communication skills, with experience presenting to groups.
* Reliable work ethic.
Employment Type: Full time Location: Los Angeles, CA
Helpdesk Support Level II (MSP) in los angeles at Unknown Company
This position is listed as part time and able to be worked remotely.