Helpdesk Senior Associate - Portuguese
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate-Portuguese to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time
Location: Remote (candidate MUST LIVE IN GUADALAJARA) Requirements:
• Availability to work 45 hours per week
• Advanced Portuguese and Spanish
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary • 30 days of christmas bonus • 12 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance• Dental Insurance • Discounts with selected Optics • Opportunity to grow in the company
Activities:
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Helpdesk Senior Associate - Potuguese in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.