Helpdesk OperatorThe Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.Minimum Qualifications: 1. High school diploma or equivalent 2. Basic computer knowledge 3. Customer service skillsPreferred Qualifications: 1.
Experience working as a helpdesk operatorWill this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? - NoWork Hours - Monday through Friday, 8:00-7:00 Saturday, 10:00-2:00 Sunday, 1:00-5:00 One weekend per monthList any hazardous conditions or physical demands required by this position - NADoes this position have supervisory responsibility? - No