To support the Naval Special Warfare Force's Defense Agencies Initiative, the full-time salaried Helpdesk Manager will oversee helpdesk operations, lead a team delivering Tier 1 support, and ensure efficient service delivery in a fully remote environment. Key responsibilities Monitor unresolved Production Support Requests and ensure compliance with Service Level Agreements Lead process improvement initiatives through automation and develop user training materials Serve as the primary interface between government stakeholders and DAI users to enhance operational efficiency Required qualifications Minimum of five years of Department of Defense experience supporting large, complex programs utilizing Oracle Federal Financials At least seven years of experience in direct support for Defense Agencies Initiative financial and accounting operations Demonstrated leadership experience in a helpdesk or customer support environment Experience managing support operations for enterprise financial management systems Bachelor's degree in a relevant field such as Information Technology, Business Administration, or Finance