Helpdesk/Desktop TechnicianSonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India.Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients.Job DescriptionThe Desktop Support Technician provides day-to-day hands on support to end users. The job primarily involves troubleshooting/fixing desktop issues and maintenance of the company's Avaya Phone infrastructure. There are a number of other areas which the Desktop Support Technician will be involved in, including first level response to emergency calls regarding network, servers & critical applications.
Responsibilities include, but are not limited to the following:Workstation troubleshooting, fixing, maintenance & deploymentPrinter / Fax troubleshooting, fixing, maintenance & deploymentAvaya IP phone system – manage, maintain & troubleshootMaintain detailed and up-to-date hardware/software inventoryIT equipment and supplies procurementHardware/Software installs and upgradesManage IT documentation and work using our IT Helpdesk ticketing systemLAN Support, basic networking supportExchange/Outlook support and Active Directory supportDesktop Security – Firewall, AntiVirus management and support, patch management etc.QualificationsRequirementsMinimum 4-6 years of experience in a desktop support roleCompTIA A+, MCITP: Enterprise Desktop Support Technician 7 or similar certifications a plusSolid and current experience in the following areas required:Windows 7LAN/WAN & networking basicsOutlook/Exchange 2007/2010Printer/Fax support & maintenanceSecurity best practicesMicrosoft Office(Excel, Word, PowerPoint)Software deployment (MSI packages, Microsoft Office, etc.)Computer ImagingWindows Registry EditingBatch or Visual Basic scriptingExperience in the following areas preferred, but not required:Avaya IP Office telephone systemsMicrosoft Dynamics CRM 2011SQLAbility to work in a fast paced startup kind of an environmentShould have high initiative and superior prioritization skillsMust be able to work flexible hours, including "on call", evenings, weekends when necessaryMust be a team player with good communication skillsMust be detail oriented with a desire to constantly learn and upgrade skillsAdditional InformationSonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.