Providing remote technical support, the contract Helpdesk Associate will assist customers and internal users with order inquiries, troubleshoot technical issues, and resolve hardware and software concerns in a fast-paced call center environment. Key responsibilities Respond to inbound customer and employee support requests Troubleshoot order, system, hardware, software, and account-related issues Document interactions and escalate complex issues as needed Required qualifications Recent experience in a customer service, technical support, help desk, or call center environment Previous experience working remotely in a professional setting Strong troubleshooting and problem-solving abilities Dedicated home workspace suitable for remote work Flexibility to work varying shifts, including evenings, weekends, and holidays