Helpdesk AnalystLocation: Indianapolis IN, 46204 (Hybrid 3 days office/week) 12 Months Contract PositionJob DescriptionThe Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.Essential Duties/ResponsibilitiesRespond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and resolve duplicate patient records and bad merges in the immunization registry.Use data tools and matching algorithms to identify and correct data integrity issues.Escalate complex data issues to technical teams or data stewards as needed.Document all support interactions in the ticketing system and maintain accurate logs.Provide guidance to users on best practices for data entry and record management.Collaborate with IT and data quality teams to improve deduplication processes and system performance.Collaborate with internal and external teams and assist on improving Data Quality metrics.Assist in testing system updates and enhancements.Generate reports on data quality trends and help develop training materials.Skill MatrixSkill - Required No. of Years - Actual Years of ExperienceAssociate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related fieldExperience in a helpdesk, data quality, or healthcare IT support role - 4.5 YearsExperience with deduplication tools, data matching, or record linkage techniques - 4.5 YearsFamiliarity with immunization information systems - RequiredStrong analytical and problem-solving skills - RequiredExcellent communication and customer service abilities - RequiredProficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite - DesiredKnowledge of HL7 messaging and public health data standards - DesiredExperience working with state or local public health departments - DesiredUnderstanding of HIPAA and data privacy regulations - DesiredAbout UsInterSources Inc.
is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.