Help Desk Technology Consultant

Technology Consultants are customer service providers for CIT who function as front-line support for students, faculty, and staff. In this role, you are the friendly, first point of contact for Oberlin College students, faculty, and staff resolving everyday technology challenges across Mac and Windows devices in a collaborative, supportive environment.

Responsibilities

• Serve as a liaison between clients and professional CIT staff members, reporting directly to the Help Desk Supervisor; provide first-level support by answering tech and ID card questions in person, over the phone, and through the ticketing system.
• Help users resolve hardware and software issues on both macOS and Windows computers, such as Wi-Fi connectivity, printing, and core application issues.
• Accurately log, track, and document all support requests in the Services Portal ticketing system.
• Route high-level technical problems to the appropriate CIT teams when necessary.
• Assist users with the activation of mobileID cards and printing physical ID cards as needed.

Qualifications

• Customer service skills: communicate clearly and calmly to users with varying levels of tech experience.
• Good time management skills and ability to perform well in an autonomous position, adhering to a set work schedule.
• Technical knowledge: experience using macOS and/or Windows, troubleshooting, installing software, and navigating common OS and web applications.
• A desire to learn and expand technical skill set through troubleshooting, hands-on experience, and asking questions.

Compensation: Jobs with the CIT Help Desk begin at $13.00 an hour and are increased with each semester based on merit.