Help Desk TechnicianTransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. ● Diagnose, identify, isolate, and analyze problems utilizing historical database records. ● May route calls to product line specialists, application, or system support specialists. ● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. WHAT YOU’LL NEED TO SUCCEED: Required Education and Experience*:Help Desk Technician IV - AA/AS and 5+ years of experience *Years of experience can count in place of education and education can count in place of years of experience in some cases. Required Certifications:Security+ CEPWS 9.1 ( ITIL, A+, HDI-CSR, MS 365) TS/SCI and CI Polygraph Required;
US Citizenship Required#GDITCareers #WeAreGDIT #JET GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays
US Citizenship Required#GDITCareers #WeAreGDIT #JET GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays