Escalations EngineerSolvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.Position SummaryWe are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key ResponsibilitiesAct as the Tier 3 escalation point for the service deskSupport cloud, hybrid, and on-prem infrastructure environmentsLead troubleshooting across servers, networks, virtualization, and securityUpdate documentation and standard operating procedures, as neededMentor Tier 1 and Tier 2 engineersTechnical Requirements5+ years in IT, with 3+ years in an MSP environmentExpertise in Microsoft 365, Azure AD, and Entra IDStrong experience with Windows and Apple/macOS environmentsStrong experience with PowerShellNetworking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)Experience with backup & disaster recovery solutionsExperience supporting hybrid and fully cloud-based organizationsFamiliarity with RMM and PSA tools (ConnectWise preferred)Preferred QualificationsCertifications such as Security+ and/or Network+AZ-100, AZ-700, AZ-900Experience with Google AdminExperience with virtualization platforms (VMware, Hyper-V)Salary Range: $70,000 - $90,000 Salary/Year Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.