Level II Help Desk Technician
Location: South Milwaukee, WI (Onsite)
Job Type: Contract with Potential for Hire
Pay Rate: $22-$26/hr
The ideal candidate will have experience supporting Microsoft technologies, resolving end-user technical issues, and managing help desk tickets from intake through resolution. This role is heavily focused on ticket remediation and end-user support, making it a great fit for someone who can work autonomously and communicate effectively with internal customers.
Responsibilities
- Provide Level II technical support for approximately 100 end users.
- Troubleshoot and resolve hardware, software, network, and user access issues.
- Manage and prioritize tickets through Zendesk or a similar ticketing platform.
- Support Microsoft 365 applications and services.
- Assist users with Windows 10 and Windows 11 issues.
- Troubleshoot cloud-based applications and services.
- Document resolutions, track recurring issues, and identify opportunities for process improvement.
- Deliver excellent customer service while maintaining strong communication with users and leadership.
Required Qualifications
- 2+ years of Help Desk, Desktop Support, or Technical Support experience.
- Experience supporting Microsoft 365 environments.
- Knowledge of Windows 10 and Windows 11 administration and troubleshooting.
- Experience working with cloud-based technologies and services.
- Familiarity with ticketing systems such as Zendesk, ServiceNow, Jira, or similar platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently with minimal supervision.
Preferred Qualifications
- Experience in a manufacturing or office environment supporting on-site users.
- Exposure to Active Directory, user account administration, and endpoint support.
- Prior Level II Help Desk experience supporting a diverse user base.
What We're Looking For
- Someone who is beyond entry-level support and can independently resolve technical issues.
- Strong communicator who is proactive and dependable.
- A team player who takes ownership of tickets and follows through to resolution.
- Motivated professional who thrives in an onsite support environment.
This is a contract opportunity with the potential for long-term employment based on performance and business needs.
For immediate consideration, apply directly to this posting today or send a current resume to Kristen Lee on LinkedIn today!
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