Help Desk Technician

Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.

Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.

Overview of Duties

• Provide hardware and software support for all technologies
• Address help desk tickets efficiently and in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Record events and problems and their resolution in logs
• Install updates and configuration modifications to both PC's and Mac's
• Provide support for Android and iOS mobile devices

Qualifications

• Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
• Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
• Active directory experience
• Mobile device experience
• Good troubleshooting skills
• Ability to respond service issues after hours as needed
• Excellent communication skills
• Customer-oriented and cool-tempered
• Valid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances

Help Desk Technician -