Job Description
Job Description
Help Desk Technician
Location: Central Pennsylvania
Company: Executive Image Solutions, Inc.
Executive Image Solutions, Inc. (EIS) is a managed service provider in Lemoyne, PA. We provide IT, VoIP and copier services to small and medium-sized businesses, nonprofits and local governments across Central Pennsylvania. Our IT team manages more than 1,800 servers, workstations and network devices across 100+ client sites.
We're local by design: In your backyard, and part of your community. Clients call us by name, and our techs know their environments. If you want to grow your IT career on a small team where your work is seen, keep reading.
The role
We're hiring a full-time Help Desk Technician to be the first line of support for our clients. Every support request and monitoring alert comes to the Help Desk first, so you'll see a wide range of issues and solve most of them yourself. You'll need to own your work independently, pull with the team when it counts, and follow the processes our department has built.
Location
Lemoyne, PA — on-site to start; partial remote work available after training and validation
Schedule
Monday-Friday, 8:00 am-5:00 pm. Occasional on-call or after-hours work may be required
Type
Full-time
Reports to
Director of IT and VoIP Services
What you'll do
* Work tickets immediately as dispatch assigns them to you in our ticketing system, resolving them remotely
* Triage RMM monitoring alerts and work or route them
* Check backup jobs daily; ticket and fix failures, and contact clients about backup failures or offline workstations
* Manage and deploy Windows and driver updates for workstations and servers
* Support Microsoft 365: accounts, licensing, MFA, Outlook, Teams, OneDrive and SharePoint
* Handle password resets,
Job Description
Help Desk Technician
Location: Central Pennsylvania
Company: Executive Image Solutions, Inc.
Executive Image Solutions, Inc. (EIS) is a managed service provider in Lemoyne, PA. We provide IT, VoIP and copier services to small and medium-sized businesses, nonprofits and local governments across Central Pennsylvania. Our IT team manages more than 1,800 servers, workstations and network devices across 100+ client sites.
We're local by design: In your backyard, and part of your community. Clients call us by name, and our techs know their environments. If you want to grow your IT career on a small team where your work is seen, keep reading.
The role
We're hiring a full-time Help Desk Technician to be the first line of support for our clients. Every support request and monitoring alert comes to the Help Desk first, so you'll see a wide range of issues and solve most of them yourself. You'll need to own your work independently, pull with the team when it counts, and follow the processes our department has built.
Location
Lemoyne, PA — on-site to start; partial remote work available after training and validation
Schedule
Monday-Friday, 8:00 am-5:00 pm. Occasional on-call or after-hours work may be required
Type
Full-time
Reports to
Director of IT and VoIP Services
What you'll do
* Work tickets immediately as dispatch assigns them to you in our ticketing system, resolving them remotely
* Triage RMM monitoring alerts and work or route them
* Check backup jobs daily; ticket and fix failures, and contact clients about backup failures or offline workstations
* Manage and deploy Windows and driver updates for workstations and servers
* Support Microsoft 365: accounts, licensing, MFA, Outlook, Teams, OneDrive and SharePoint
* Handle password resets,
Help Desk Technician in lemoyne at Unknown Company
This position is listed as full time and able to be worked remotely.