Job Title: Help Desk Technician
Location: Phoenix, AZ 85021
Duration: 03 Months
Job Description:
Provide Tier 1/Tier 2 technical and application support for Human Services users, with a focus on Microsoft Dynamics 365, troubleshooting, ticket resolution, and business continuity.
Responsibilities:
- Provide phone, email, ticket, remote, and onsite support.
- Troubleshoot and resolve Tier 1/Tier 2 issues.
- Support user accounts, access, permissions, password resets, and unlocks.
- Document incidents, resolutions, and escalations in the ticketing system.
- Triage application, infrastructure, data, and security issues.
- Support system upgrades, migrations, and implementations.
- Create knowledge articles, SOPs, user guides, and training materials.
- High school diploma/GED required.
Help Desk Technician in phoenix at Unknown Company
This position is listed as full time and able to be worked remotely.