Help Desk TechnicianPosition Type: Contract (3+ Months) Location: Menomonee Falls, WI 53051 Salary Rate: $25–29/hrJob DescriptionWe are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment.ResponsibilitiesIdentify, manage, escalate, and resolve technical issues in a timely and professional mannerProvide basic to intermediate technical support to clientsTroubleshoot application issues and diagnose desktop and laptop software problemsInstall, configure, and maintain software, print drivers, utilities, and related applicationsTroubleshoot a wide range of IT issues including software, hardware, and networkingMonitor systems to identify potential problems and take corrective actionEnsure all issues are properly documented and escalated according to support processesDeliver consistent, customer-focused technical support while meeting service level expectationsRequirements1–3 years of experience in an IT support or related environment (or equivalent combination of education and experience)1–3 years of customer service experienceBasic to intermediate knowledge of desktop and laptop operating systemsExperience troubleshooting software, hardware, and basic networking issuesFamiliarity with installing and configuring software applications and print driversStrong ability to diagnose and resolve technical issuesExperience supporting enterprise users and client-facing environmentsProficiency in Microsoft Office SuiteExcellent communication and interpersonal skillsAbility to manage multiple tasks and prioritize effectivelyAbility to work in a team environment with a flexible scheduleExperience troubleshooting desktops, printers, and laptops preferredAbility to collaborate with IT teams for escalations and issue resolutionAbout UsFounded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions.
Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.