Help Desk TechnicianA well-established professional services firm is seeking a Help Desk Technician to join its four-person IT Helpdesk team in the Hackensack, NJ office. This role is responsible for delivering high-quality technical support to internal users while maintaining strong service standards, responsiveness, and attention to detail.Key ResponsibilitiesProvide technical support for hardware, software, and mobile devicesTroubleshoot and resolve issues related to Microsoft Windows 11 and Microsoft 365 applications (Outlook, Word, etc.)Support and coordinate video conferences via Microsoft Teams and ZoomMaintain and track equipment inventoryDocument support activity accurately within the firm's ticketing systemAdhere to established IT procedures and documentation standardsProvide occasional shift coverage or extended hours as neededTravel periodically to other office locations and assist with office buildouts/expansionsRequired QualificationsStrong experience supporting Microsoft Windows 11 environmentsProficiency with Microsoft 365, especially Outlook and WordExperience with iManage (strongly preferred)Excellent written and verbal communication skillsStrong interpersonal and customer service skillsAbility to work independently and collaboratively within a teamStrong documentation discipline and attention to detailFlexibility to support business needs as requiredPreferred QualificationsExperience in a law firm or professional services environmentAssociate's or Bachelor's degree in Information Systems or related field (or equivalent work experience)What We're Looking ForHigh level of professionalism and ownershipStrong responsiveness and service mindsetAbility to quickly learn new systems and processesCommitment to delivering consistent, high-quality internal support