Help Desk Technician - DeWitt AreaHelp Desk Technician | DeWitt, MI$46,000 - $71,000 depending on experienceAre you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in DeWitt seeking experienced Help Desk Technicians.We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves.
Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.The OpportunityWe are partnering with organizations in DeWitt that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively.
By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.Key ResponsibilitiesProvide technical support for manufacturing-specific software and hardware (e.g., PLCs, HMIs).Troubleshoot and resolve issues with production line equipment and associated IT systems.Document and track all support requests using a ticketing system, ensuring timely resolution.Perform routine maintenance and upgrades on computers, peripherals, and network devices in a factory setting.Assist with the deployment and configuration of new technology for manufacturing operations.Collaborate with engineering and operations teams to resolve complex technical problems impacting production.Recommended QualificationsAssociate's degree in IT or related field, or equivalent work experience.Proven experience providing technical support in a manufacturing or industrial setting.Proficiency in troubleshooting hardware and software issues, including PLCs, HMIs, and industrial control systems.Familiarity with network protocols, including TCP/IP, and experience with industrial networking.Strong understanding of Windows operating systems and Microsoft Office Suite.Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Bonus QualificationsAdditional certifications or trainingJob Titles That Should ApplyIT Support Specialist, Technical Support Representative, Desktop Support Technician, Service Desk Analyst, Help Desk Analyst, IT Support Technician, Client Support Specialist, IT Support Agent, Technical Support Specialist, End-User Support TechnicianWhy The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.
Learn more at you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.Salary Package: $ 46,000.00 - 71,000.00 (US Dollar)