Help Desk Technician - Cadillac AreaHelp Desk Technician | Cadillac, MISalary Range: $47,000 - $72,000 depending on experienceAre you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Cadillac seeking experienced Help Desk Technicians.We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves.
Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.The OpportunityWe partner with manufacturers across Cadillac seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.Key ResponsibilitiesProvide first-level contact and problem resolution for manufacturing software and hardware issues.Document, track, and monitor help desk requests using a ticketing system, ensuring timely resolution for production systems.Troubleshoot and resolve issues related to specialized manufacturing equipment and their interconnected systems.Perform routine maintenance and support for shop-floor workstations, printers, and handheld devices.Collaborate with manufacturing engineers and IT specialists to escalate and resolve complex technical problems affecting production.Assist with the deployment and configuration of new hardware and software for manufacturing operations.Recommended QualificationsAssociate's degree in IT, Computer Science, or a related field, or equivalent experience.1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.Proficiency in troubleshooting hardware (e.g., desktops, laptops, printers, shop floor devices) and software (e.g., Windows OS, Microsoft Office Suite, ERP systems).Familiarity with network fundamentals (TCP/IP, LAN/WAN) and cybersecurity best practices.Strong communication and interpersonal skills, with the ability to provide clear technical assistance to non-technical users.Ability to work independently and as part of a team, managing multiple priorities in a fast-paced setting.Bonus QualificationsExperience with SCADA systems or other manufacturing control systems.Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).Certification in ITIL, CompTIA A+, or similar relevant industry certifications.Basic understanding of networking principles (TCP/IP, LAN/WAN) within an industrial setting.Prior experience with CMMS (Computerized Maintenance Management System) software.Job Titles That Should ApplyIT Support Specialist, Technical Support Representative, Desktop Support Technician, Service Desk Analyst, Help Desk Analyst, IT Support Technician, Computer Support Specialist, IT Help Desk Technician, Technical Support Specialist, IT Support AnalystWhy The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process.
Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation.
As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.Salary Package: $ 47,000.00 - 72,000.00 (US Dollar)
Help Desk Technician - Cadillac Area in cadillac at Unknown Company
This position is listed as full time and onsite.