Help Desk Tech SupportWe have an opportunity for a Help Desk Technical Support person in the mid-state Maine area. This is an on-site position, a contract that will go for a minimum of 1 year. Recent graduates with an A+ Certification will be considered even without professional experience.
This is a terrific first-job opportunity!Description of DutiesProvide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.Provide limited training to the end users for them to achieve minimal performance in computing.Proactively address customer needsProvide accurate and complete answers to general use and environment questions in a timely manner.Required Skill SetKey Help Desk Tech Support skills: Desktop Support, Windows, Microsoft Office, Customer ServiceYears of Relevant Experience: 1-3 years of desktop experience or A+ CertificationPreferred Education: A+ certification or equivalent educationAbility to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required; this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.Soft Skills RequiredDemonstrate an understanding of customer relationship best practices; demonstrate an understanding of empathy and how to exercise it with a variety of personalitiesStrong communication skills; both written and spoken.