Job Description
Job Description
About the Organization
Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We're looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.
About the Role
Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.
In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you. Key Responsibilities
* Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
* Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
* Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
* Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
* Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
* Provision, deploy, and maintain laptops, peripherals, and client software images.
* Assist users with basic
Job Description
About the Organization
Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We're looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.
About the Role
Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.
In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you. Key Responsibilities
* Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
* Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
* Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
* Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
* Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
* Provision, deploy, and maintain laptops, peripherals, and client software images.
* Assist users with basic
Help Desk Support Technician in alexandria at Unknown Company
This position is listed as full time and able to be worked remotely.