The Desktop Support Specialist Level 3 is responsible for delivering high-quality technical support to end users across the organization’s large, corporate enterprise.
This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence.
The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
5 days/week on-site in San Diego UTC area
Duration: 6-month W2 consulting role
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
Document support activities, resolutions, and maintain accurate records in ticketing systems.
Collaborate with other IT teams to escalate and resolve complex issues.
Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
Demonstrated ability to troubleshoot and resolve hardware and software issues.
Experience in a fast-paced, corporate IT environment.
Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
Familiarity with mobile device support.
Adaptable to shifting priorities
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
Knowledge of MacOS and cross-platform support environments.
This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence.
The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
5 days/week on-site in San Diego UTC area
Duration: 6-month W2 consulting role
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
Document support activities, resolutions, and maintain accurate records in ticketing systems.
Collaborate with other IT teams to escalate and resolve complex issues.
Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
Demonstrated ability to troubleshoot and resolve hardware and software issues.
Experience in a fast-paced, corporate IT environment.
Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
Familiarity with mobile device support.
Adaptable to shifting priorities
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
Knowledge of MacOS and cross-platform support environments.
Help Desk Support/Technical Support - Remote in san diego at Unknown Company
This position is listed as full time and able to be worked remotely.