Job Description
Job Description
About Us:
WorldTech Management Solutions is a trusted Managed Services Provider (MSP) serving businesses in the Memphis area with reliable, forward-thinking IT support. For years, we've been the go-to partner for organizations looking to offload their technology management to experts who deliver consistent results and exceptional customer service.
We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're looking to grow your IT career in a supportive environment with exposure to the latest tools and technologies, we'd love to connect.
What You'll Do:
As a Systems Administrator, you'll play a key role in supporting clients' technology needs through a mix of remote and on-site support. Your day-to-day will include troubleshooting, system administration, serving as an escalation point for higher-level issues, and collaborating with a dynamic team to keep client systems secure, up to date, running smoothly, and with access to proprietary software.
Key Responsibilities:
* Provide technical support for hardware, software, and network-related issues
* Diagnose and resolve problems with PCs, printers, peripherals, and applications
* Assist with deployments, updates, and configurations on Windows and MAC operating systems as well as Microsoft 365 environments.
* Manage help desk tickets using our ServiceDesk PSA system.
* Respond to IT issues promptly via phone, remote access, or on-site visits when needed.
* Configure and set up new user equipment and accounts.
* Manage Active Directory accounts, password resets, and access to proprietary software.
* Ensure the Network Operations Center (NOC) remains clean and organized.
* Pick up and deliver IT equipment as needed.
* Participate in on-call duties when required.
* Perform additional tasks as assigned by the IT Manager.
What You Bring:
* 2+ years of IT support or help desk experience.
* Strong troubleshooting skills for Windows 8/10/11 operating systems, O365, and other software and popular applications.
* Familiarity with Active Directory, DNS, DHCP, and user
Job Description
About Us:
WorldTech Management Solutions is a trusted Managed Services Provider (MSP) serving businesses in the Memphis area with reliable, forward-thinking IT support. For years, we've been the go-to partner for organizations looking to offload their technology management to experts who deliver consistent results and exceptional customer service.
We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're looking to grow your IT career in a supportive environment with exposure to the latest tools and technologies, we'd love to connect.
What You'll Do:
As a Systems Administrator, you'll play a key role in supporting clients' technology needs through a mix of remote and on-site support. Your day-to-day will include troubleshooting, system administration, serving as an escalation point for higher-level issues, and collaborating with a dynamic team to keep client systems secure, up to date, running smoothly, and with access to proprietary software.
Key Responsibilities:
* Provide technical support for hardware, software, and network-related issues
* Diagnose and resolve problems with PCs, printers, peripherals, and applications
* Assist with deployments, updates, and configurations on Windows and MAC operating systems as well as Microsoft 365 environments.
* Manage help desk tickets using our ServiceDesk PSA system.
* Respond to IT issues promptly via phone, remote access, or on-site visits when needed.
* Configure and set up new user equipment and accounts.
* Manage Active Directory accounts, password resets, and access to proprietary software.
* Ensure the Network Operations Center (NOC) remains clean and organized.
* Pick up and deliver IT equipment as needed.
* Participate in on-call duties when required.
* Perform additional tasks as assigned by the IT Manager.
What You Bring:
* 2+ years of IT support or help desk experience.
* Strong troubleshooting skills for Windows 8/10/11 operating systems, O365, and other software and popular applications.
* Familiarity with Active Directory, DNS, DHCP, and user
Help Desk/Support -Systems Administrator in arlington at Unknown Company
This position is listed as full time and able to be worked remotely.