Help Desk Support - SrProvide application support through remote access tools to resolve internal end user issuesMonitor and respond quickly and effectively to calls or chats received to the #all-access Slack ChannelInteract with end users via soft phone or chat modules to resolve questions regarding access requests, user identities & approved accessUtilize Service Now as the ticketing tool to track and escalate tickets for end usersAssist with onboarding of new hires and improve their familiarity of the All-Access toolPerform other tasks as needed by the Manager