Job Description
Job Description
Our client has a CONTRACT TO HIRE opening for a Help Desk Support Specialist in the Williamsville area. See details below and apply today!
This local non-profit employer offers:
* A schedule of 8:00am - 4:30pm, Mon - Fri
* A pay rate of $17/hr.
* Great benefits, once hired on!
This is an excellent opportunity for a customer service-oriented, motivated, entry level candidate to learn, grow and gain experience in a professional, corporate setting!
Recent IT college grads and current IT curriculum students are encouraged to apply!
Responsibilities include but are not limited to:
* Field incoming requests from end users via telephone and e-mail, in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
* Build rapport and elicit problem details from help desk customers.
* Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
* Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
* Apply diagnostic utilities to aid in troubleshooting. Research and assist in installing new systems.
* Access software updates, drivers, knowledge bases, and frequently asked questions, resources on the Internet to aid in problem resolution.
* Identify and learn appropriate software and hardware used and supported by the organization.
* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
* Install software and configure equipment.
* Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
* Test fixes to ensure problem has been adequately resolved.
* Perform post-resolution follow-ups to help requests.
* Evaluate documented resolutions and analyze trends for ways to prevent future problems.
* Develop help sheets and frequently asked questions lists for end users.
* Comply with all agency policies and procedures.
Requirements:
* Associate's degree in computer science, or a High School Diploma and 4 years' experience in an office environment.
* Knowledge of basic computer hardware and software.
* Experience with desktop and server operating systems and applications, primarily Microsoft Windows 10 and Microsoft Office.
* Exceptional written and oral communication and documentation skills.
* Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills.
* Ability to conduct research into a wide range of computing issues as required.
* Ability to absorb and retain information quickly.
Job Description
Our client has a CONTRACT TO HIRE opening for a Help Desk Support Specialist in the Williamsville area. See details below and apply today!
This local non-profit employer offers:
* A schedule of 8:00am - 4:30pm, Mon - Fri
* A pay rate of $17/hr.
* Great benefits, once hired on!
This is an excellent opportunity for a customer service-oriented, motivated, entry level candidate to learn, grow and gain experience in a professional, corporate setting!
Recent IT college grads and current IT curriculum students are encouraged to apply!
Responsibilities include but are not limited to:
* Field incoming requests from end users via telephone and e-mail, in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
* Build rapport and elicit problem details from help desk customers.
* Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
* Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
* Apply diagnostic utilities to aid in troubleshooting. Research and assist in installing new systems.
* Access software updates, drivers, knowledge bases, and frequently asked questions, resources on the Internet to aid in problem resolution.
* Identify and learn appropriate software and hardware used and supported by the organization.
* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
* Install software and configure equipment.
* Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
* Test fixes to ensure problem has been adequately resolved.
* Perform post-resolution follow-ups to help requests.
* Evaluate documented resolutions and analyze trends for ways to prevent future problems.
* Develop help sheets and frequently asked questions lists for end users.
* Comply with all agency policies and procedures.
Requirements:
* Associate's degree in computer science, or a High School Diploma and 4 years' experience in an office environment.
* Knowledge of basic computer hardware and software.
* Experience with desktop and server operating systems and applications, primarily Microsoft Windows 10 and Microsoft Office.
* Exceptional written and oral communication and documentation skills.
* Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills.
* Ability to conduct research into a wide range of computing issues as required.
* Ability to absorb and retain information quickly.
Help Desk Support Specialist in williamsville at Unknown Company
This position is listed as contract and onsite.